Heart of Ottawa Medical Centre is a privately owned family medical centre ideally located in the heart of our nation's capital. Established in 1998, our renovated facility reopened under new ownership and management in September 2011 as a state-of-the art medical facility.

In November 2012 we received our designation as a Family Health Organization (FHO) and as such, our priority is to help support the medical needs of residents of centretown Ottawa.

Hours of Operation: 

If you have health questions outside of our clinic hours, or are unsure if your health issue is an emergency, please contact the Telehealth Ontario Advisory Nurse, 24 hours a day, 7 days a week toll free at ph: 1-866-797-0000.

Rostered patients are welcome to book appointments during regular business hours:

Monday to Friday 8am to 12 noon and 1pm to 4pm.

Urgent same day after hours care is also provided to our rostered patients:

Monday to Friday 5pm to 8pm by appointment. 

HOLIDAY HOURS

Please note we will not be open for our regular urgent care hours from 5:00pm – 8:00pm

from December 23, 2016 until December 30, 2016

See below for our holiday week urgent care hours

We will resume our regular and urgent care clinic hours on January 3, 2017

December 23, 2016           Urgent Care Clinic 9:00am – 12:00pm - Regular clinic open until 4:00pm

December 24, 2016           CLOSED

December 25, 2016           CLOSED

December 26, 2016           CLOSED

December 27, 2016           CLOSED

December 28, 2016           Urgent Care Clinic 9:00am – 12:00pm - Regular clinic open until 4:00pm

December 29, 2016           Urgent Care Clinic 9:00am – 12:00pm - Regular clinic open until 4:00pm

December 30, 2016           Urgent Care Clinic 9:00am – 12:00pm - Regular clinic open until 12:00pm

January 2, 2017                  CLOSED

 

Our location and contact information:

  270 Elgin Street, Ottawa, ON K2P 1M2 Canada
  Phone: 613-230-8885
  Fax: 613-230-3666

Feedback - Let us know how we are doing. Provide your suggestions. Email the Director@hoomc.com


Heart of Ottawa Health Centre Flu Shots 2016

 We are now offering flu shots during our regular walk-in injection times, as follows, or during an appointment with your doctor.

Tuesday           8:30-11:30 and 1:30-3:30
Wednesday      8:30-11:30 and 1:30-3:30
Thursday          8:30-11:30 and 1:30-3:30
Friday               8:30-11:30 and 1:30-3:30
 

 Important Information about our Family Health Organization

When you become a rostered patient at Heart of Ottawa, you and your doctor both sign an Ontario Ministry of Health contract that confirms that you are part of our practice. For patients, signing this contract indicates that you will call your family doctor at Heart of Ottawa first, when in need of medical care, and that you will avoid  seeing  other doctors, except in very special circumstances.

For the doctor, the contract means that they will provide you with comprehensive primary care services and offer after-hours and same-day care within certain guidelines.  Because Heart of Ottawa works in a team setting, doctors cover for each other on the days they are not available and provide a level of care that was not previously possible.

Your doctor is paid to provide your primary care medical services and if you seek care elsewhere (Urgent Care, Other Walk-in Clinics, Weight Loss Centres) your doctor and their facility are charged for your visit. If you are seeking a service you feel your doctor does not provide, then discuss with your doctor where you should seek those services and they will provide you with a referral when those services are needed.

Not sure what to do? Call your health care family at Heart of Ottawa first for any non-emergency health needs. You can book an appointment or be seen for urgent after care appointments by calling us at 613-230-8885.

Emergency issues should still be seen at a hospital emergency department.

 If you have health questions outside of our clinic hours, or are unsure if your health issue is an emergency, please contact the Telehealth Ontario Advisory Nurse, 24 hours a day, 7 days a week toll free at ph: 1-866-797-0000.

Your health matters to us!  Working together in this way will allow us to provide the best continuity of care to you.

 

Our walk-in clinic for the general public is now permanently closed.  Our doctors see their own rostered patients by appointment only.  If you are a former walk-in patient and wish to arrange to have your chart transferred to another doctor or clinic, please sign a “Consent to Release Personal Information” form at your new doctor’s office, clearly identifying your agreement to have a copy of your chart transferred to your doctor.   This form should be mailed to us with your original signature.  A member of our staff will contact you within 6 weeks to make arrangements for payment.

 

PLEASE NOTE:  Due to the nature of the patient – doctor relationship, we do not wish to use email as a means of communication with the public or patients:

i)              regarding questions or issues of a medical nature;

ii)             to establish physician/patient relationships;

iii)            to book, cancel or change appointments; or

iv)            for inquiries regarding fees, services or similar matters.

Email communications regarding such matters will not be responded to and will be discarded unread.  If you wish to contact us regarding medical questions or issues with regard to appointments, fees or any other questions, please do so by telephone, fax or regular mail using the contact information provided above.

 



 

Public Transportation:

  Bus route numbers 5, 6 and 14 stop outside our front door.

Public Parking Lots:

  Located at the corner of Cooper & Cartier Streets
  Located at the corner of Somerset & O'Connor Streets