2018 - 2019 Holiday Closure

Please note the clinic will be closed: 

Monday, December 24, 2018 to and including Tuesday, January 1, 2019 

We will return to regular business hours on Wednesday, January 2, 2019 

If you need to be seen by a doctor during the above dates please contact Rideau Rockcliffe Family Medicine at 613-695-6900 to book an Urgent Care Appointment. 

Happy Holidays

 If you have health questions outside of our clinic hours, or are unsure if your health issue is an emergency, please contact the Telehealth Ontario Advisory Nurse, 24 hours a day, 7 days a week toll free at ph: 1-866-797-0000.

 

CLINIC HOURS OF OPERATION 8:00AM TO 4:00PM

PLEASE NOTE WE ARE CLOSED FOR LUNCH BETWEEN 12:00 AND 1:00

 

APPOINTMENT SCHEDULE FOR DR. ROGER'S PATIENTS

Monday:  1:00 to 3:45

Tuesday: 8:45 to 3:45

Wednesday: 8:45 to 11:45

Thursday: 8:45 to 3:45

Friday: 8:45 to 3:15


PUBLIC URGENT CARE WALK-IN CLINIC WITH DR. DOIRON (BY APPOINTMENT)

Hours may be subject to change.  Please check for updates

Monday:  9:00 to 3:45

Tuesday: 9:00 to 3:45

Wednesday: 9:00 to 3:45

Thursday: 9:00 to 3:45

Friday: 9:00 to 11:45


INJECTION HOURS

Monday          1:00pm to 3:30pm

Tuesday         9:00am to 11:30am and 1:00pm to 3:30pm

Wednesday    9:00am to 11:30am

Thursday       9:00am to 11:30am and 1:00pm to 3:30pm

Friday            9:00am to 11:30am and 1:00pm to 3:30pm

Please note that no walk-in injections will be given after 3:30pm


 

Our location and contact information:

  270 Elgin Street, Ottawa, ON K2P 1M2 Canada
  Phone: 613-230-8885
  Fax: 613-230-3666

Feedback - Let us know how we are doing. Provide your suggestions. Email the Director@hoomc.com

 

 Important Information about our Family Health Organization

When you become a rostered patient at Heart of Ottawa, you and your doctor both sign an Ontario Ministry of Health contract that confirms that you are part of our practice. For patients, signing this contract indicates that you will call your family doctor at Heart of Ottawa first, when in need of medical care, and that you will avoid  seeing  other doctors, except in very special circumstances.

For the doctor, the contract means that they will provide you with comprehensive primary care services and offer after-hours and same-day care within certain guidelines.  Because Heart of Ottawa works in a team setting, doctors cover for each other on the days they are not available and provide a level of care that was not previously possible.

Your doctor is paid to provide your primary care medical services and if you seek care elsewhere (Urgent Care, Other Walk-in Clinics, Weight Loss Centres) your doctor and their facility are charged for your visit. If you are seeking a service you feel your doctor does not provide, then discuss with your doctor where you should seek those services and they will provide you with a referral when those services are needed.

Not sure what to do? Call your health care family at Heart of Ottawa first for any non-emergency health needs. You can book an appointment or be seen for urgent after care appointments by calling us at 613-230-8885.

Emergency issues should still be seen at a hospital emergency department.

 If you have health questions outside of our clinic hours, or are unsure if your health issue is an emergency, please contact the Telehealth Ontario Advisory Nurse, 24 hours a day, 7 days a week toll free at ph: 1-866-797-0000.

Your health matters to us!  Working together in this way will allow us to provide the best continuity of care to you.

 

Our walk-in clinic for the general public is now available.  However patients will be seen according to availability, and we encourage scheduling beforeand. 

If you are a former walk-in patient and wish to arrange to have your chart transferred to another doctor or clinic, please sign a “Consent to Release Personal Information” form at your new doctor’s office, clearly identifying your agreement to have a copy of your chart transferred to your doctor.   This form should be mailed to us with your original signature.  A member of our staff will contact you within 6 weeks to make arrangements for payment.

 

PLEASE NOTE:  Due to the nature of the patient – doctor relationship, we do not wish to use email as a means of communication with the public or patients:

i)              regarding questions or issues of a medical nature;

ii)             to establish physician/patient relationships;

iii)            to book, cancel or change appointments; or

iv)            for inquiries regarding fees, services or similar matters.

Email communications regarding such matters will not be responded to and will be discarded unread.  If you wish to contact us regarding medical questions or issues with regard to appointments, fees or any other questions, please do so by telephone, fax or regular mail using the contact information provided above.

 



 

Public Transportation:

  Bus route numbers 5, 6 and 14 stop outside our front door.

Public Parking Lots:

  Located at the corner of Cooper & Cartier Streets
  Located at the corner of Somerset & O'Connor Streets